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Typically, the administrator account is selected as the User ID whose password needs to be reset. From the Edit menu, select the Password tab and enter the default password of '1234,' then press the OK button. After typing in the default password, the unit should request a new password. Enter a new password, and press OK to set it. Resetting An Unknown Password. If you have lost the password to your Room Alert Monitor Settings page, you’ll need to reset the unit to factory defaults to regain access. Resetting to factory defaults erases all existing settings, including the existing password. Please see our FAQ How To Reset Room Alert To Factory Defaults for instructions.
Knowledge Base / Frequently Asked Questions / Room Alert
Using an older version of the Room Alert Monitor web interface?Please click here for the appropriate FAQ.
You may reset your Room Alert Monitor to factory defaults in 3 ways:
– Through Room Alert Monitor’s web interface
– With the physical reset button on the Room Alert unit
– Through Room Alert’s Telnet menu *
* Not available on the Room Alert 3 Wi-Fi, Room Alert 32S or 12S.
When you reset your Room Alert Monitor to factory defaults, the unit loses all of the settings previously configured, such as alarm thresholds and static IP addresses, but retains firmware updates.
Select one of the tabs below to reset your Room Alert Monitor to defaults.
1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery, Device ManageR, or your account at RoomAlert.com. You may also type the IP address of the unit directly into the address bar of your web browser.
2. Select Settings in the navigation bar to the left.
3. Then select Advanced from the options below Settings.
4. Select Reset to Defaults in the upper right corner of the screen.
- On the RA32S & 12S, this button is located toward the bottom of the screen.
5. Select Yes in the Confirm Reset dialog box.
6. Your unit will reboot with factory settings restored.
The reset button is recessed behind a small hole in the unit’s enclosure. You can reach it with a paperclip or other small tool. Click below to view the location of your device’s button:
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To reset the unit with the physical reset button:
1. With your Room Alert Monitor connected to Ethernet and power, press and hold the reset button for at least 10 seconds until the left ‘link’ LED on the network jack turns off momentarily and then turns on again.
For the Room Alert 32E, you may wish to observe the status LEDs on the front rather than the network jack LED. When you initiate a reset, the status LEDs will first turn red, then cycle through red and green, and finally return to their original state.
2. Your unit will reboot with factory settings restored.
* Not available on the Room Alert 32S or 12S.
If you don’t have access to reset the Room Alert Monitor through its web interface or with its physical reset button, you can reset the unit through its Telnet menu.
You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.
1. Open Windows Command Prompt, which you may find at the following path on your Windows system: Start–> All Programs–> Accessories–> Command Prompt.
2. At the prompt, enter the following command, as shown in the example below.
telnet <Room Alert Monitor IP address> 9999
3. If you are prompted for your Room Alert Monitor password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.
You must press Enter within a few seconds or you’ll get a ‘Connection to host lost’ message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.
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4. The Telnet menu will appear as shown below.
5. At the Your choice? prompt, enter 7, which corresponds to ‘factory defaults.’
6. Enter Y when the confirmation message appears. You’ll then see a message that the unit is resetting.
7. Then, the Telnet menu will reappear. At the Your choice? prompt, enter 9, which corresponds to ‘save and exit.’
8. Your Room Alert Monitor will reboot with factory settings restored.
After the unit reboots, it attempts to obtain an IP address using DHCP. You can find instructions to discover your Room Alert Monitor again in our FAQ, How To Discover A Room Alert Monitor.
Select one of the tabs below to reset your Room Alert 3 Wi-Fi to defaults.
1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery, Device ManageR, or your account at RoomAlert.com. You may also type the IP address of the unit directly into the address bar of your web browser.
2. Select Alert Options in the navigation bar at the top of the page.
3. Then select Advanced from the options below Alert Options.
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4. Select Reset to Defaults in the upper right corner of the screen.
5. Select Yes in the Confirm Reset dialog box.
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6. Your unit will reboot with factory settings restored.
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The reset button is recessed behind a small hole in the unit’s enclosure. You can reach it with a paperclip or other small tool. Click below to view the location of your device’s button:
To reset the unit with the physical reset button:
1. With your Room Alert 3 Wi-Fi connected to power, press and hold the reset button for at least 10 seconds.
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2. Your unit will reboot with factory settings restored.
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After you reset the Room Alert 3 Wi-Fi, the unit needs to be manually connected to your Wireless network again. For instructions please see, How To Set Up Room Alert 3 Wi-Fi (VIDEO).